Terms of Service
Last updated: April 11, 2026
§ 1. General provisions
These Terms of Service set out the rules for the provision of electronic services via the Runeo platform (hereinafter: the "Application" or the "Service"), available at runeo.run.
The Provider is Crevendo Łukasz Paradowski, registered at ul. Orężna 23, 05-500 Piaseczno, Poland, Tax ID (NIP): 1231577237 (hereinafter: the "Provider").
Using the Application constitutes acceptance of these Terms and the Privacy Policy. The Service is provided in accordance with the Polish Act of 18 July 2002 on the provision of electronic services, the Polish Act of 30 May 2014 on consumer rights, and Regulation (EU) 2016/679 (GDPR).
§ 2. Definitions
- Application (Service) the software available at runeo.run, provided as a SaaS (Software as a Service) solution.
- Provider the entity specified in § 1(2) of these Terms.
- User a natural person, legal entity or organisational unit without legal personality that has registered an Account in the Application.
- Account an individual set of resources and settings in the Application, assigned to a User and protected by login credentials.
- Organisation a business entity created in the Application within which Users collaborate and use the Service's features.
- Plan a service tier that defines the available features, limits and subscription price.
- Billing Period a recurring period running from the 11th day of a given month to the 10th day of the following month, used as the basis for calculating subscription fees.
- Subscription the fee paid by the User for using the Application under the chosen Plan, charged for each Billing Period.
- Content any data, documents, messages, files and information entered into the Application by the User.
- Cookies small text files stored on the User's device, used for the proper functioning of the Service and, with the User's consent, for analytics, marketing or functional purposes.
§ 3. Type and scope of services
The Application provides tools to support the daily work of sellers and trading companies, including: order management, warehouse, products, sales documents (invoices, price lists), email communication, marketplace integrations (including Allegro), marketing calendar, team tasks and company files.
The available features depend on the chosen Plan and the permissions assigned to the Organisation. The Provider reserves the right to develop, modify and extend the functionality of the Application.
§ 4. Registration and conclusion of the agreement
4.1. The agreement is concluded upon creation of an Account and acceptance of the Terms. Registration is available via email and password or through Google authentication (OAuth 2.0).
4.2. The User undertakes to provide accurate data and to keep it up to date. The Provider reserves the right to verify the User's identity and to refuse registration without stating reasons.
4.3. The Provider offers a free trial period of at least 14 calendar days from the date of registration. The exact duration of the trial period may be agreed individually between the Provider and the User. During the trial period the User has access to the full functionality of the chosen Plan. The trial period does not require providing payment card details or any other financial commitments.
4.4. After the trial period ends, continued use of the Application under a paid Plan requires adding a payment method (credit or debit card) to the Account. Lack of an active payment method after the trial period ends will result in restricted access to the Application.
§ 5. User obligations
The User undertakes to use the Application in accordance with applicable law, good practice and these Terms. In particular, it is forbidden to:
- enter unlawful content into the Application, including content that infringes the rights of third parties;
- take actions that may disrupt the proper functioning of the Application or the Provider's infrastructure;
- attempt to gain unauthorised access to other Users' Accounts or the Provider's systems;
- use the Application in a manner inconsistent with its intended purpose or the conditions of the chosen Plan.
§ 6. Provider's rights and obligations
The Provider undertakes to:
- ensure the availability of the Application with due diligence, subject to technical breaks necessary for infrastructure maintenance and development;
- protect User data in accordance with applicable law, in particular GDPR;
- inform Users of planned service interruptions with adequate notice;
- process User reports and complaints within the deadlines specified in these Terms;
- promptly inform Users of any events that may affect the security of their data.
§ 7. Payments and billing
7.1. Use of the Application after the trial period is subject to fees in accordance with the price list for the chosen Plan. Users are offered various Plans, and prices relate to the maximum use of features within a given Plan.
7.2. The Billing Period runs from the 11th day of a given month to the 10th day of the following month. A VAT invoice is issued on the first business day after the end of the Billing Period. The payment deadline is 7 days from the invoice date.
7.3. The system will attempt automatic payment collection immediately after the invoice is issued. If the automatic collection fails, further attempts will be made. After 3 days from the first failed attempt, the User will receive a notification that access to the Account will be blocked within 7 days of the notification if payment is not settled.
7.4. If access is blocked due to non-payment, the Organisation will be charged for the actual time the Application was used, i.e. from the start of the Billing Period to the date of service suspension.
7.5. The Provider may, in individual cases, agree separate pricing terms, whether reducing or increasing the subscription rate. Any change to individual pricing terms requires at least 3 months' notice to the User.
7.6. Changes to the general price list take effect with at least 30 days' notice. The Provider will inform Users of price list changes via the Application or by email.
§ 8. Liability and limitations
8.1. The Provider makes every effort to ensure the continuity, security and correctness of the Application, but does not guarantee uninterrupted and error-free operation.
8.2. The Provider shall not be liable for:
- damages resulting from improper use of the Application by the User;
- loss of data caused by the actions of the User or third parties;
- interruptions in access to the Application resulting from force majeure, failures of third-party infrastructure or scheduled maintenance;
- consequences arising from the User sharing login credentials with unauthorised persons.
8.3. The Provider's total liability towards the User for non-performance or improper performance of the agreement is limited to the sum of subscription fees paid by the User for the last 3 Billing Periods preceding the event giving rise to the claim. This limitation does not apply to damages caused intentionally.
§ 9. Complaints
9.1. Complaints regarding the operation of the Application should be sent to: biuro@crevendo.pl. A complaint should include the User's identifying information, a description of the problem and the expected resolution.
9.2. The Provider processes complaints within 14 business days of receipt. In particularly complex cases, this period may be extended to 30 business days, of which the User will be promptly informed.
9.3. The response to a complaint is sent to the email address associated with the User's Account.
§ 10. Termination of the agreement
10.1. The User may terminate the agreement at any time by requesting deletion of the Account. After termination, the User's data is deleted or anonymised in accordance with the Privacy Policy, subject to obligations arising from law (e.g. retention of accounting records).
10.2. The Provider may terminate the agreement with immediate effect in case of material or repeated breach of the Terms by the User, after a prior request to cease the violations.
10.3. In the event of termination, the subscription fee for the current Billing Period is non-refundable, unless the termination was due to reasons attributable to the Provider.
§ 11. Intellectual property rights
11.1. The Application, its source code, graphical interface, documentation and all materials made available within the Service are the intellectual property of the Provider and are protected by copyright law.
11.2. The User is granted a non-exclusive, non-transferable licence to use the Application solely within the scope defined by the Terms and the chosen Plan.
11.3. Content entered into the Application by the User remains the User's property. The Provider does not acquire rights to the User's Content except to the extent necessary to provide the service.
11.4. Copying, decompiling, reverse-engineering the source code of the Application or any part thereof, and making the Application available to third parties in a manner inconsistent with the Terms is prohibited.
§ 12. Personal data protection
12.1. The controller of Users' personal data is the Provider. Detailed information on personal data processing is contained in the Privacy Policy available at runeo.run/privacy.
12.2. To the extent that the User enters personal data of their customers or contractors into the Application, the Provider acts as a data processor within the meaning of Art. 28 GDPR. The terms of data processing are governed by a separate data processing agreement or the provisions of these Terms.
12.3. The Provider applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss or destruction.
§ 13. Cookies
13.1. The Application uses cookies necessary for its proper operation (session, language preferences, colour theme, cookie consent). These cookies do not require User consent.
13.2. With the User's consent, the Application may use analytics, marketing and functional cookies. The User may change their preferences at any time via the cookie management panel available in the Service.
13.3. A detailed list of cookies used, their purposes and retention periods is available in the cookie management panel and in the Privacy Policy.
§ 14. Availability and maintenance
The Provider aims to maintain Application availability of at least 99% per month, excluding scheduled maintenance windows. Planned interruptions will be announced at least 24 hours in advance via the Application. Interruptions caused by failures of third-party infrastructure or force majeure events do not constitute a breach of this commitment.
§ 15. Final provisions
15.1. The Provider reserves the right to amend these Terms for important reasons, in particular due to changes in law, changes in the scope of services or technical changes to the Application. Users will be notified of any change at least 14 days in advance via the Application or by email.
15.2. Changes to the price list take effect with at least 30 days' notice. For individual pricing terms, the notice period is at least 3 months.
15.3. Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code, the Act on the provision of electronic services and the Act on consumer rights.
15.4. Disputes arising from these Terms are resolved by the court competent for the Provider's registered office. For Users who are consumers, the competent court is determined in accordance with the Polish Code of Civil Procedure.